Event Details


The Inland Empire Regional Chamber of Commerce (IERCC) is pleased to bring you the Build Back Better Business Series. A series of seminars focusing on personal and professional development and success.

Relationships building is a key skill for the following functions:

  • Sales [Sales people face conflict with customers and credit professionals]
  • Credit [Credit is in constant conflict with sales and customers]
  • Collection [Collection specialists face angry customers all the time]
  • Customer Service [Customer service representatives deal with angry customers routinely]
  • Cashflow Management [strong relationships guarantee timely cashflow]

The above areas are vital for business start-ups and entrepreneurs. Oftentimes the solopreneur deals with these issues alone. Knowing how to build strong relationships and how to resolve conflicts is a key skill for entrepreneurial success.


  • Eddy Sumar, MBA (Lead Educator at Inland Empire Regional Chamber of Commerce (IERCC))

    Eddy Sumar, MBA

    Lead Educator at Inland Empire Regional Chamber of Commerce (IERCC)


    Certified International Credit Executive with over 30+ years of experience in the fields of C's: credit, collection, customer service, conflict resolution, and negotiation. Creative strategist with strong analytical abilities to identify opportunities, develop, implement, and manage strategies in both emerging and established markets. Successful in reaching win-win, mutually beneficial solutions that build customer goodwill and loyalty. Result-oriented, well-traveled, multilingual, and culturally savvy.

    I coach and mentor worldwide companies and individuals in the field of C's to become the best they can be by reaching their cutting edge.

    My Thesis from the Cutting Board to the Cutting Edge: Re-Inventing Credit in the 21St Century was published by the National Association of Credit Management (NACM).

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  • Edward Ornelas, Jr. (President & CEO of Inland Empire Regional Chamber of Commerce)

    Edward Ornelas, Jr.

    President & CEO of Inland Empire Regional Chamber of Commerce

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Virtual Exhibitors

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Virtual exhibitors will get the opportunity to give an elevator pitch to all attendees about their business. This opportunity is FREE.


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